Crucial Conversations for Physicians – Strategies for Optimizing Outcomes

Speaker for this CME Activity is Clinton Coil, MD, MPH, FACEP

Crucial Conversations for Physicians – Strategies for Optimizing Outcomes

Reviews show that problem handoffs were a contributing factor in 20-24% of malpractice claims in the outpatient and ED settings. A review of surgical errors found that 28% involved handoffs. An AHRQ survey found that 51% of hospital staff agreed that “important patient care information is often lost during shift changes.”

Desired Outcomes:

• Describe the role of communication failures in medical errors and preventable adverse events
• Articulate the need for high-quality patient handoffs to reduce the likelihood of communication failures
• Apply the Joint Commission’s Sentinel Alert 9/12/17 on Inadequate Hand-off Communication to my practice.

Geared to physicians and ancillary clinical staff.

CME Activity Flyer (PDF)